Benefits of ICS
 ICS Collection Service, Inc. prides itself on the knowledge that its employees - many of whom have been with the company for 20 years or more - are among the industry's best trained, and have at their disposal leading-edge tools to meet their clients' demands, and achieve their objectives, effeciently and effectively.
ICS is committed to client satisfaction.
- Over 69 years of experience in the Illinois Collection Industry
- On average our large clients have been with ICS for over 15 years
- Competitive contingency rates
- Prompt service
- Licensed, Bonded and Insured
- Adherence to the highest ethics and standards
Our employees are well trained and dedicated.
- Knowledgeable and experienced personnel
- Employees have all passed the FDCPA and HIPAA training course
- Employees use our Professional Practices Management System
- All our procedures are documented and audited and networked on our server
- Employee drug testing
- Click here to learn more about the expertise, integrity, and dedication ICS employees bring to each assignment.
We utilize state-of-the-art tools to take our clients' accounts through all the phases of collection.
- State-of-the-art automated collection system (FACS)
- Interfaced skip tracing tools and insurance verification
- Predictive dialing system with the ability to generate more than 60,000 calls daily
- Integrated Voice Response (IVR) routes 3,000 inbound calls per day
- Optical Imaging System
- Automatic linking of multiple accounts for the same debtor
- Seamless electronic connections to credit bureaus, skip tracing databases and mailing services
- Automated work flow schedules
- Click here to learn more about the fully integrated state-of-the-art tools our employees use to manage their clients' accounts.
Our programs are designed to scale to each client's unique requirements.
- Customized business rules for each clients accounts
- Sophisticated and customizable reporting capabilities thru data warehousing
- Flexible client recovery programs
- A "Best of Both Worlds" approach to collection and legal representation
- Client specific work flows are available
- Click here to learn more about the spectrum of services ICS offers.
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